We hope you will be happy with your purchase however we accept that sometimes the sizing or style is not quite right for your needs.
Under the Distance Selling Regulations you have up to 30 working days, excluding bank or public holidays, after you have received your delivery to cancel your order. For a full refund of the price paid, you must return the goods to us immediately in the same condition in which you received them and at your own risk. You have a legal obligation to take reasonable care of the goods while they are in your possession.
If you cancel your order in accordance with this provision, we will process a full refund within 14 working days of receiving the goods providing they are unused and in a sale-able condition. This will not include postage costs. Please note we will send you regular emails to keep you up to date with your refund request.
Replacement goods must be ordered by placing a new order.
Please return all products to:
Unit 4
More House Farm
Ditchling Road
Haywards Heath, Wivelsfield
West Sussex
RH17 7RE
Please make sure you enclose your original receipt and ensure your return is securely wrapped with your name and address clearly visible on the return. Please note that goods remain your responsibility until they are returned to us so we recommend you obtain proof of delivery (ie signed for) for your return as we cannot be held liable for goods lost or damaged in transit.
If you think that you have received any faulty item, please contact us immediately. You can email us at alan@plainsimpledesign.com. Please note our office hours are 9:30am-5pm Monday to Friday.
Our general policy for faulty goods is that on receipt of the goods we will inspect them, and we will either:
1. accept the return and refund the price of the goods plus postage or
2. if the goods are found not to be faulty, return them to you at your cost
Please note that goods will not be considered faulty if the fault is not a result of manufacture but has instead been caused by wear and tear or misuse. Goods that have been worn for more than three months will be considered by us to have undergone normal wear and tear (based on industry standards).